General conditions of sales

These Terms and Conditions of Sale are intended to define the rules applicable in the context of the sale of products branded ALEXANDRA MACIE (hereinafter "the (s) Product (s)") on the site, between ALEXANDRA MACIE and any natural person major, non-commercial, having the legal capacity to contract, exclusively domiciled in the countries delivered by the site (hereinafter "the Customer") making a purchase on the site.

The present C.G.V. unrestrictedly govern the sales of products made by ALEXANDRA MACIE. ALEXANDRA MACIE reserves the right to modify at any time the present C.G.V. by publishing a new version on the site. C.G.V. applicable are those in force on the site at the date of placing the order by the customer. Any order for a product offered on the site implies the full and complete adhesion of the customer to C.G.V. in force at the time of placing the order.The present C.G.V. unrestrictedly govern the sales of products made by ALEXANDRA MACIE. ALEXANDRA MACIE reserves the right to modify at any time the present C.G.V. by publishing a new version on the site. C.G.V. applicable are those in force on the site at the date of placing the order by the customer. Any order for a product offered on the site implies the full and complete adhesion of the customer to C.G.V. in force at the time of placing the order.

PRODUCTS

The products offered for sale by ALEXANDRA MACIE are those listed on the site on the day of its consultation by the customer. Each product is the subject of a description sheet that contains the product name, price, dimensions, photos, composition, place of manufacture and special features. Minimal differences between a product and its photograph may exist, depending in particular on the resolution and the definition of the colors of the user screen. The products offered for sale by ALEXANDRA MACIE are those listed on the site on the day of its consultation by the customer. Each product is the subject of a description sheet that contains the product name, price, dimensions, photos, composition, place of manufacture and special features. Minimal differences between a product and its photograph may exist, depending in particular on the resolution and the definition of the colors of the user screen.

PRICE

Prices are in euros. Prices are quoted inclusive of all taxes, excluding shipping costs. The delivery costs are communicated to the customer on the summary of the order before the validation of the latter. We reserve the right to change our prices at any time but we are committed to applying the rates indicated on the site at the time of placing the order. Prices are indicated in euros. Prices are quoted inclusive of all taxes, excluding shipping costs. The delivery costs are communicated to the customer on the summary of the order before the validation of the latter. We reserve the right to change our prices at any time but we agree to apply the rates indicated on the site at the time of placing the order.

ORDER AND PAYMENT OF PRODUCTS

PLACING AN ORDER

The customer materializes his order by completing the following 5 steps

Step 1 :

The customer selects the selected products and adds them to his first basket.

2nd step :

The customer checks the contents of his basket. The customer can then modify his order "product, size, quantity". The total amount, including VAT, of the order, distinguishing on the one hand the price due for the products, and on the other hand the delivery costs, is then indicated in the summary.

Step 3:

Once the order is verified and if necessary modified, the customer validates his basket in order to finalize his order. If the customer has a benefit code, reserved for the best customers, he will have to enter it in the space provided for this purpose before being able to benefit from it.

Step 4:

The customer enters the delivery and billing details. Unless the customer specifies otherwise, the billing address will be automatically the same as the delivery address.

Step 5:

The customer proceeds to payment by credit card or Paypal only. The customer must enter his credit card number, the date of validity and the 3 numbers of the visual cryptogram present on the back of his card. If the payment does not pass, the customer will be invited to contact ALEXANDRA MACIE customer service to find out the reasons and find a solution together to finalize the customer order.

ORDER CONFIRMATION

Upon acceptance of the customer's payment, the customer will receive an email confirming his order, and summarizing all items ordered, the billing address. The validation of the order by the customer and the order confirmation sent to the customer by email by ALEXANDRA MACIE worth conclusion of a contract of sale between the parties and acceptance of C.G.V. A second email will be sent with the invoice.

ALEXANDRA MACIE reserves the right not to validate the order in case of:

  • abnormal or abusive claims,
  • abnormal orders with regard to the quantities ordered,
  • abnormal or abusive exchanges and returns,
  • existing dispute with the client

The customer service of the ALEXANDRA MACIE website is at the disposal of the customer for any questions relating to his order. Customer service is available by email: contact@alexandramacie.com.

ARCHIVING THE ORDER

The order confirmation is recorded on the records of ALEXANDRA MACIE, themselves preserved on a reliable and durable support. The customer accepts that the order confirmation is considered as proof of the contractual relations between the parties.

DELIVERY

RECC PARIS will deliver orders accompanied by a delivery note within a maximum of 7 working days for delivery to mainland France and 20 working days to any other destination, and this from the day after payment of the order. Any order registered on the site from Monday to Friday before 14h will be processed the same day; after 2 pm she will be treated the next day. All orders placed on Saturday after 11am and Sunday will be processed the following Monday. The order placed on a holiday will be processed the next day. In case of exceeding the delivery period, not justified by force majeure, the customer may request the resolution of the sale and obtain within a maximum period of 30 days the reimbursement of sums paid on the occasion of the sale. For orders outside France, when the package intended for export reaches its destination, it will be the responsibility of the consignee to pay the taxes or customs duties that apply to the country of destination.

RECEIPT OF THE ORDER, CLAIM & RETURN

The customer is required to check the conformity of the products received in execution of his order at the time of delivery. Any anomaly concerning the delivery such as:

  • damaged parcels,
  • missing products,
  • deteriorated products,
  • products not in compliance with the order,

Must be notified within the legal deadlines following receipt of the order. This notification will be sent to the customer service of the ALEXANDRA MACIE website by email at contact@alexandramacie.com.

After this period and except hidden defect, no claim will be accepted by ALEXANDRA MACIE, the products then being considered in conformity. For any non-conforming product return, the customer must return the product and the condition after contacting customer service at the following address: ALEXANDRA MACIE 7 Rue Debat, 23 Domaine Saint Eloi 83680 La Garde Freinet.

When the nonconformity has been noted, ALEXANDRA MACIE will propose to the customer the refund of the price of the order (price of the products and delivery costs) as well as the costs of return of the nonconforming product, at the latest in the 30 days as from the date of the notification of confirmation of non-compliance by the customer service department of the site. In case of refund, ALEXANDRA MACIE will refund all the products made compliant, as well as the shipping costs incurred, with the exception of taxes and customs paid by the customer upon delivery. Returns against payment are not accepted. Upon receipt of a non-compliant item ALEXANDRA MACIE supports postage costs.

RIGHT OF RETRACTION

The customer has a period of 14 days from the date of receipt of his order, to return the products ordered without justification or penalty. For any return under the right of withdrawal, the procedure below must be fully respected:

The products must be returned in their original packaging, with their label and any accessories, in perfect condition to: ALEXANDRA MACIE 7 Rue Debate, 23 Domaine Saint Eloi 83680 La Garde Freinet. Risks and return costs are the sole responsibility of the customer. Subject to the conditions mentioned above, ALEXANDRA MACIE will refund the amount inclusive of the order to the customer (price of the product and delivery costs) excluding return costs within 30 days from the receipt of the products by ALEXANDRA MACIE.

LIMITATION OF LIABILITY

The placing of orders on the site implies the knowledge and the acceptance of the procedures in force on the Internet network in particular as regards the technical performances, the times of the answers, the connection, the interrogations or transfers of information, the risks of cut, the risks of contamination by viruses circulating on the network and in general all the risks related to the use of the Internet network. ALEXANDRA MACIE can not be held responsible for any direct or indirect damage resulting from misuse or incident related to the use of the computer, access to the internet, maintenance or malfunctioning servers, the telephone line or any other technical connection, the connection of the customer to the site is under its full responsibility.

- MAJOR FORCE

ALEXANDRA MACIE will not be liable for the total or partial non-performance of its obligations under the order placed by the customer, if this non-performance is caused by an event constituting a case of force majeure as defined by the positive law. In such a case, the customer service will inform the customer of the occurrence of such an event within 3 clear days following its occurrence, by e-mail. After a period of one month and in the event that the event constituting a case of force majeure persist, the order will be canceled and will be reimbursed by ALEXANDRA MACIE on the credit card used for the execution of the order within a maximum of 30 days.

- APPLICABLE RIGHT

If any of the terms of these GCVs were found to be invalid, illegal or unenforceable by court order, the other provisions of GCVs will remain in effect. C.G.V. are executed in accordance with French law. In the event of a dispute, the client will first contact ALEXANDRA MACIE to obtain an amicable solution and, failing an agreement, the ordinary courts will have sole jurisdiction.

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