How to make a return?

For any return, please contact our customer service who will tell you the procedure to follow: contact@alexandramacie.com.

If you return a defective item, please attach a photo of the item.

How long after placing my order can I return my items?

You have 14 days to change your mind and return the item to us in its original state. Return costs are your responsibility.

Can we exchange an article?

We exchange items if they have a manufacturing defect.

You can also apply for a return request and order another item on our site.

Will you refund the shipping costs, if I return an item?

The shipping costs are the responsibility of our customers. However, we refund the costs of defective products. In this case, contact our customer service: contact@alexandramacie.com.

How long should I expect to wait for my refund ?

The refund is made within 15 days from the date on which the return was received by our warehouse if all the conditions mentioned in the return procedure are fulfilled.

We use cookies to provide the services and features offered on our site and to improve the experience of our users. Cookies are data that are downloaded or stored on your computer or any other device.